Privacy Policy
This Privacy Policy explains how NaoBet collects, uses, stores, and protects your personal information when you use the services provided through naobets-au.com. We are committed to safeguarding your privacy and handling your data in accordance with applicable privacy laws, including the Australian Privacy Principles. This document outlines the types of information we collect, the purposes for which it is used, and your rights regarding your personal data.
Information We Collect
When you interact with NaoBet, we may collect various types of information to provide and improve our services. This includes information you provide directly, as well as data collected automatically through your use of the platform.
Personal Information You Provide
During account registration, we collect details such as your full name, date of birth, email address, residential address, and telephone number. To verify your identity and comply with legal obligations, we may also request copies of identification documents, proof of address, and payment method verification information. When you make deposits or withdrawals, transaction details including amounts, dates, and payment methods are recorded.
Automatically Collected Information
As you navigate our website, we automatically collect certain technical data. This includes your IP address, browser type and version, operating system, device type, and the pages you visit. We also record the time and date of your visits, the duration of your session, and the referring website address. This information helps us optimise the website experience and detect any unusual or suspicious activity.
Cookies and Similar Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience on our site. Cookies are small text files stored on your device that help us remember your preferences, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the website.
How We Use Your Information
Your personal information is used for specific, lawful purposes directly related to the operation of our services. These purposes include processing your account registration, verifying your identity in accordance with anti-money laundering and know-your-customer requirements, and facilitating deposits and withdrawals. We also use your data to communicate with you about your account, respond to your enquiries, and provide customer support.
Your information helps us detect and prevent fraudulent activity, money laundering, and underage gambling. We may also use aggregated and anonymised data for statistical analysis, website improvement, and internal reporting. Where required by law, we will use your information to comply with regulatory obligations and respond to lawful requests from authorities.
Legal Basis for Processing
Our processing of your personal data is based on several legal grounds. We process information as necessary to perform our contractual obligations to you under the terms and conditions governing your use of the platform. We also process data to comply with our legal obligations, including anti-money laundering legislation, responsible gaming requirements, and data protection laws. Where we have a legitimate interest in improving our services, maintaining security, or preventing fraud, we may process your information provided that your rights and interests do not override those interests.
Sharing Your Information
We do not sell your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our business. These include payment processors, identity verification services, IT and hosting providers, and customer support platforms. All such third parties are contractually bound to protect your data and use it only for the purposes we specify.
We may disclose your information to regulatory bodies, law enforcement agencies, or other government authorities when required by applicable law or in response to a lawful request. This includes disclosures to the Australian Communications and Media Authority or other relevant authorities in Australia. In the event of a corporate restructuring, merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, subject to appropriate confidentiality arrangements.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. For active accounts, we retain your data throughout the duration of your relationship with us. Following account closure, we may retain certain information for a period of up to seven years to comply with anti-money laundering and counter-terrorism financing obligations, as well as for the resolution of disputes and legal proceedings.
When data is no longer required, we securely delete or anonymise it in accordance with our data retention policies. Where deletion is not technically feasible, we will implement appropriate measures to prevent further use of the data.
Your Rights
As a user of our services, you have certain rights regarding your personal information. These rights may vary depending on your location and applicable law, but generally include the right to access the personal data we hold about you, request correction of inaccurate or incomplete information, and request deletion of your data where it is no longer necessary for the purposes for which it was collected.
You also have the right to restrict or object to our processing of your data in certain circumstances, and to request the transfer of your data to another service provider where technically feasible. If you have provided consent for specific processing activities, you may withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. To exercise any of these rights, please contact our support team using the contact methods available on our website.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmitted between your browser and our servers, firewalls, secure data storage facilities, and access controls that limit data access to authorised personnel only.
Our security practices are reviewed and updated regularly to reflect technological developments and emerging threats. Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. We encourage you to take steps to protect your own information, including using a strong, unique password for your account and keeping your login credentials confidential.
International Data Transfers
As a global operator, we may transfer your personal information to servers or service providers located outside Australia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses or other lawful transfer mechanisms that provide an equivalent level of protection as required by Australian privacy law.
Cookie Policy
Our website uses cookies and similar technologies to improve functionality and analyse usage patterns. Below is a summary of the types of cookies we use and their purposes.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic website functionality, including secure login and session management | Session or persistent as needed |
| Performance Cookies | Collect anonymous data on how visitors use the site to help us improve performance | Up to 12 months |
| Functional Cookies | Remember your preferences and settings for a personalised experience | Up to 12 months |
| Targeting Cookies | Track browsing habits to deliver relevant content and advertisements | Up to 24 months |
You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though this may affect your experience on our site. For more detailed information about managing cookies, please consult your browser’s help documentation.
Responsible Gaming and Age Verification
We are committed to promoting responsible gaming and ensuring that our services are used only by individuals who are at least 18 years of age. As part of our registration process, we require all users to confirm their age and may request documentation to verify this information. We use your personal data to enforce age restrictions and to provide responsible gaming tools, including deposit limits, session time limits, and self-exclusion options. For more information about these tools, please refer to our responsible gaming information available on the website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational circumstances. When we make material changes, we will notify you by posting the updated policy on our website and, where appropriate, by email or through your account. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, you may contact our support team through the available communication channels on our website. We aim to respond to all enquiries promptly and will work to resolve any issues you may have regarding your privacy. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner or other relevant regulatory authority.