Responsible Gaming
At NaoBet, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players. This page outlines the responsible gaming tools and resources available to you, in line with our dedication to player protection and harm minimisation. We encourage you to read this information carefully and use the measures described to maintain control over your gambling activity.
Our Commitment to Player Protection
Gambling should always be a form of entertainment, not a way to make money or escape personal difficulties. We take our responsibility to protect our players seriously and have implemented a range of measures to promote responsible behaviour. These include setting limits on your account, providing self-exclusion options, and offering access to independent support organisations. All activities on our site are subject to our terms and conditions, which you can find on our Terms & Conditions page.
Player Control Tools
We provide a suite of tools that allow you to manage your gambling activity in real time. These tools are designed to help you stay within your personal limits and are accessible directly from your account settings.
Deposit Limits
You can set a daily, weekly, or monthly deposit limit on your account. This limit cannot be exceeded, and any attempt to deposit beyond it will be blocked. You can adjust these limits at any time, but reductions take effect immediately, while increases may take up to 24 hours to be implemented.
Session Time Limits
You can set a time limit for your gaming sessions. When the time limit is reached, you will be automatically logged out of your account. This helps you manage the time you spend on our site.
Loss Limits
You can set a limit on how much you are willing to lose in a given period. Once this limit is reached, your account will be restricted from further gambling until the limit resets.
Reality Checks
We offer a reality check feature that will display a pop-up notification at regular intervals, reminding you of how long you have been playing. You can set the frequency of these reminders in your account settings.
Self-Exclusion
If you feel that your gambling is becoming problematic, you can choose to self-exclude from your account. Self-exclusion is a serious step that will prevent you from accessing your account for a minimum period of six months. During this time, you will be unable to deposit, play, or withdraw funds. You can extend your self-exclusion period, but you cannot reverse it before the agreed term ends. To initiate self-exclusion, contact our support team via live chat or email.
Age Verification and Underage Gambling
Gambling is strictly prohibited for anyone under the age of 18 in Australia. We take age verification seriously and will verify the age of all players upon registration. If you are under 18, you must not create an account or attempt to gamble on our site. We reserve the right to suspend any account where we suspect a player is underage, and we will report such cases to the relevant authorities. For more information on our age verification procedures, please see our KYC/AML page.
Recognising Problem Gambling
It is important to recognise the signs of problem gambling early. These signs may include:
- Spending more time or money on gambling than you intended
- Gambling to escape from problems or to feel better
- Lying to family or friends about your gambling activity
- Borrowing money or selling items to fund your gambling
- Feeling anxious, irritable, or depressed when you are not gambling
- Chasing losses or trying to win back money you have lost
If you recognise any of these signs in yourself, we urge you to seek help immediately. You can use the self-assessment tools available on our site to evaluate your gambling behaviour.
Support Organisations
We work with independent organisations that provide free, confidential support for anyone affected by problem gambling. You can access these resources directly from our site or through the links below:
- Gambling Therapy: An online service offering support and advice for problem gamblers from around the world. Visit their website for more information.
- BeGambleAware: A UK-based charity that provides information and support to help people gamble responsibly.
These organisations offer a range of services, including counselling, self-help tools, and helplines. We encourage you to use them if you feel you need support.
Fair Play and Random Number Generators
All games on our site use certified Random Number Generators (RNGs) to ensure that outcomes are random and fair. Our RNGs are independently audited by third-party testing agencies, and we publish the results of these audits on our site. This guarantees that every spin, hand, or bet is completely random and cannot be influenced by any player or operator. For more details, please refer to our Fair Play policy on the Terms & Conditions page.
Bonus Terms and Conditions
Bonuses are subject to specific terms and conditions that must be met before any winnings can be withdrawn. These terms are designed to ensure fair use of our promotional offers. For example, our Welcome Bonus offers 120% up to A$750 plus 240 free spins and one Bonus Crab. The wagering requirement for this bonus is 35 times the deposit plus bonus amount, and 40 times the free spin winnings. The bonus must be used within 10 days of activation. Free spins are credited over 10 days, and the maximum bet allowed while the bonus is active is set by the casino. For more information on all bonuses, including the weekly cashback and reload offers, please see our Bonuses page.
Prohibited Activities
We strictly prohibit certain activities on our site, including:
- Using multiple accounts to claim bonuses or circumvent limits
- Colluding with other players to gain an unfair advantage
- Using automated software or bots to play games
- Engaging in any form of fraud or money laundering
Any account found to be in breach of these rules will be suspended, and any funds held may be forfeited.
Data Protection and Privacy
We take the protection of your personal data very seriously. All information you provide to us is encrypted using SSL technology and stored securely. We do not share your data with third parties without your consent, except where required by law. For full details on how we collect, use, and protect your data, please refer to our Privacy Policy.
Contact and Complaints
If you have any questions or concerns about responsible gaming or any other aspect of your experience with us, please contact our support team. We are available 24/7 via live chat and email. We will endeavour to resolve any complaint promptly and fairly. If you are not satisfied with the outcome, you can escalate the matter to our internal dispute resolution process, as outlined in our Terms & Conditions.
Governing Law
This responsible gaming policy is governed by the laws of Australia. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the Australian courts.
Summary of Responsible Gaming Tools
| Tool | Description | How to Access |
|---|---|---|
| Deposit Limits | Set a maximum amount you can deposit per day, week, or month | Account settings |
| Session Time Limits | Set a maximum time for each gaming session | Account settings |
| Loss Limits | Set a maximum loss amount per period | Account settings |
| Reality Checks | Receive reminders of how long you have been playing | Account settings |
| Self-Exclusion | Block access to your account for a minimum of six months | Contact support |
| Age Verification | Verify your age to ensure you are 18 or over | Registration process |
We encourage all players to use these tools to maintain a healthy and balanced approach to gambling. Remember, gambling should be fun, and if it stops being fun, it is time to stop.